NetSuite is a complex yet highly useful ERP software that works well for all industries, employing a distinctive approach by catering to different businesses with unique service tiers rather than a one-size-fits-all approach.
Each service tier has its limitations based on the number of users involved and the amount of data to be stored within NetSuite.
What Are The Tiers of NetSuite Services?
NetSuite service tiers simply refer to the different levels of NetSuite services that are completely based on your requirements, so that you don’t end up paying for the service more than your actual need. It is advisable for the users to understand the NetSuite service tier dashboard as it significantly helps in boosting the business.
NetSuite Service Tier Structure
Understanding the NetSuite service tier that best suits your needs is dependent on:
- Number of users
- The amount of data that needs to be stored
- Data that needs to be processed
There are four different NetSuite service tiers:
- Standard
- Premium
- Enterprise
- Ultimate
NetSuite pricing tiers differ for each plan based on the number of users and the required file storage.
The NetSuite Service Tier Datasheet is as follows, which includes the number of users, file storage, and NetSuite pricing for each tier.
| ENTERPRISE | 2000 | 2000 | 10,000,000 |
| SERVICE TIER | USERS | FILE STORAGE (GB) | MONTHLY TRANSACTION LINES |
| STANDARD | 100 | 100 | 200,000 |
| PREMIUM | 1000 | 1000 | 2000,000 |
| ULTIMATE | 4000 | 4000 | 50,000,000 |
Although the datasheet comprehensively explains the factors to be considered and the NetSuite ERP Cost for each service tier, three key factors should be evaluated when deciding on your NetSuite tier of service to assess whether there is a need for an upgrade.
- Volume of Transactions: It refers to the amount of transactional activity within your NetSuite account. If you find your current tier approaching the maximum limit, a service tier upgrade becomes necessary.
- Number of Users: Analyze the current number of users using the account, and if the user capacity is approaching the maximum capacity, it is better to consider upgrading the service tier.
- Concurrency: Review the level of concurrent users, especially during the peak time. If the level reaches the threshold, then upgrading the service tier can be an effective measure to improve performance.
Process To Upgrade The Netsuite Service Tier Dashboard
The NetSuite implementation service immediately starts after the license for the service tier upgrade gets approved. This is further followed by the allocation of all components beginning within 3 days, enabling a quick setup of the upgraded tier.
The NetSuite Tier of Service may sometimes require necessary maintenance during which upgrading the service tier will be restricted. Additionally, a notification via an IAN message alerts about the maintenance 48 hours before the scheduled maintenance dates.
NetSuite Premium Service Tier
Switching from the standard to the premium service tier not only covers the above-mentioned benefits but has a lot in store for its users to enjoy.
The upgrade significantly reduces delays caused by high volumes, enhances user experience by providing a swift and quick user experience, and further accommodates a huge number of concurrent users, which increases work efficiency and performance.
What Are The Levels Of NetSuite Severity?
Oracle ERP processes consist of four severity levels with varying impacts on business operations.
LEVEL 1 (Critical): These incidents severely disrupt business operations that lead to significant data loss, restricted access, and might cause huge financial loss.
LEVEL 2 (Significant): Under this incident, the service continues to function, but the important components and features become unavailable, disrupting business operations.
LEVEL 3( Less Significant): Non-critical components become unavailable, which do not cause any severe disruption in the operations and these components are available to tech users of premium service tier. The incident often has alternative solutions.
LEVEL 4(Minimal): These incidents have a minor impact on the business operations, and the features are available to premium customers.
How To Choose Which NetSuite Service Tiers Are Best For Me?
Your business needs a NetSuite Implementation Service that should best align with your business needs and goals and must increase the efficiency of your business operations. For a small or simpler business setup, by understanding the different levels of support available, you can easily identify the service tier that best meets your requirements.
However, if you are still unsure or your business handles complex and advanced operations, we, as one of the leading NetSuite ERP Solution Provider can help you select the right service by carefully analyzing your business needs.
Conclusion
Selecting an appropriate NetSuite service tier is crucial for maximizing performance, efficiency, and cost-effectiveness as your business grows. Each tier- Standard, Premium, Enterprise, and Ultimate is designed to cater to different levels of users. By accurately understanding your current system demands and future scalability goals, you can make an informed decision that will support your business in the long term.
Frequently Asked Questions
Q1: Difference Between Oracle ERP Cloud Vs NetSuite
Both are cloud-based ERP solutions by Oracle, but fulfill different business needs. Oracle ERP Cloud is designed for large enterprises that mainly focus on in-depth customization and a broad suite of modules that include ERP for procurement, finance, human capital management, and supply chain.
NetSuite offers ERP solutions for small to medium-sized enterprises, offering a unified platform with built-in ERP modules.
Q2: Where Can I Check My Service Upgrade Status?
Move to the “Billing Information Page” (Setup> Company > New Billing Information) 72 hours after the upgrade.
Q3: How Can We Estimate NetSuite ERP Cost?
NetSuite Pricing is subscription-based and varies depending on the business size, required modules, user count, and the service tier. To estimate the costs, it is important to first identify your business need, select the right service tier, and you can get the cost that optimally fits your need and budget.
