Mountain View Case Study
Mountain View Hearth Products is a leading supplier of replacement parts and accessories for wood, gas, and pellet stoves. Operating three BigCommerce stores, they serve both retail and B2B customers and also manufacture custom fireplaces to meet niche needs. With growing online orders, multiple warehouses, and a complex inventory, the client needed a scalable system to manage operations efficiently.
Business Challenges
Mountain View Hearth faced operational bottlenecks as their business scaled. They needed to
Financial Visibility: Disconnected systems made accurate financial tracking difficult
BigCommerce & Shiphero Integration: Lacked native connectivity to ERP
Inventory Management: No real-time insight across multiple warehouses
Planning & Production: Manual processes led to delays and inefficiencies
Solution
DevTeamPro implemented an end-to-end Oracle NetSuite ERP solution that included:
Shiphero Integration for Shipping
DevTeamPro connected Shiphero directly with Oracle NetSuite ERP to modernize order fulfillment and shipment. Mountain View Hearth Products’ internal team and customers may track order statuses in real time with this integration. Shipment preparation was greatly simplified by automating label production based on shipping rules and order facts. Orders could be fulfilled and shipped faster and more accurately. The connection also enabled multiple shipping companies and methods, providing the client with pricing and delivery flexibility. This simplified process improved post-purchase customer satisfaction and reduced fulfillment delays and shipment problems.
Shiphero Integration for Shipping
DevTeamPro connected Shiphero directly with Oracle NetSuite ERP to modernize order fulfillment and shipment. Mountain View Hearth Products’ internal team and customers may track order statuses in real time with this integration. Shipment preparation was greatly simplified by automating label production based on shipping rules and order facts. Orders could be fulfilled and shipped faster and more accurately. The connection also enabled multiple shipping companies and methods, providing the client with pricing and delivery flexibility. This simplified process improved post-purchase customer satisfaction and reduced fulfillment delays and shipment problems.
Warehouse Management (WMS)
DevTeamPro developed a complex NetSuite Warehouse Management System for Mountain View Hearth’s growing inventory and multi-location fulfillment. The client may track inventory across warehouses in real time to ensure stock availability and order accuracy with this system. Smart selecting and packing improved workflow and reduced shipment errors. Barcode scanning increased accuracy and processing speed. Automatic cycle counts and reorder point warnings kept inventory levels optimal without overstocking or running out. This end-to-end WMS configuration gave the customer essential features for a scalable, efficient warehouse.
Business Value
Enhanced real-time visibility into sales, inventory & customer data.
Automated shipping and fulfillment processes
Reduced manual tasks and data entry
Accelerated order-to-cash cycle
Better planning and forecasting using accurate production data
Core Features Implemented
NetSuite ERP Customization
Multi-Warehouse Inventory Management
BigCommerce & Shiphero Integration
Order Management & Fulfillment Automation
Financial Reporting & Planning Tools
Real-Time Dashboard for Operational KPIs
About DevTeamPro
DevTeamPro is a trusted Oracle NetSuite ERP implementation and customization partner. We assist companies in manufacturing, distribution, and retail in digitizing their processes and scaling effectively. We provide flexible, outcome-oriented solutions for everything from intricate interconnections to customized ERP modules.
Results
Unified BigCommerce, Shiphero, and NetSuite for Smooth Data Flow
Before DevTeamPro’s intervention, Mountain View Hearth struggled with siloed systems, causing order delays, data mismatches, and inefficiencies in customer service. By integrating BigCommerce (eCommerce platform) and Shiphero (shipping solution) with Oracle NetSuite (ERP), we created a unified system where
Orders placed on BigCommerce automatically synced with NetSuite
Shipping updates from Shiphero reflected in real time across all platforms
Inventory levels updated dynamically across all systems
Customer data flowed seamlessly, allowing for better engagement and reporting
This interface eliminated human data entry and ensured order accuracy from placement to delivery, boosting operational transparency.
Automation Empowered the Team to Scale Output Without Growing the Workforce
As demand grew across their three BigCommerce stores, Mountain View Hearth faced a critical decision: hire more staff or find a smarter way to handle growth. They implemented automated workflows powered by NetSuite and integration apps, which allowed them to efficiently manage growth without hiring additional staff.
The same team was able to manage a higher volume of orders without burnout
Faster order processing and fewer errors boosted customer satisfaction and repeat business
Real-time reporting allowed for data-driven decision-making that fueled growth in both retail and B2B channels
Ultimately, automation didn’t just reduce overhead; it made the business more agile, scalable, and competitive in a growing market.
Drastically Reduced Manual Work and Errors
The back-office staff of the client spent hours manually processing orders, updating inventories, and balancing data across platforms before ERP was implemented. In addition to depleting resources, these steps raised the possibility of human error. With NetSuite at the core and integrations in place,
Order management, inventory tracking, and customer updates became fully automated
Warehouse operations, including picking, packing, and shipping, were streamlined using built-in workflows
Finance and accounting teams had real-time access to accurate sales and inventory data, improving monthly close timelines and audit readiness
The result was a leaner back office, fewer support tickets, and more time for strategic tasks rather than repetitive admin work.
